FAQ

Oh Manipal! What a beautiful seven letter word. We have to say Manipal can give you the most exhilarating college experience in the whole world and for some even that would be an understatement. 

But who are you?

My name is Abhyas Ramadugu and me along with a bunch of amazing Manipalites started this store back in college in our 3rd year of engineering. 

Where does your apparel come from?

We have many suppliers across India! To keep prices low and quality high, we ship directly from our suppliers. Your order might come from Tamil Nadu, Ludhiana, Bangalore and sometimes even from the loveable town of Udupi. 

My discount code isn't working. What gives?

Chances are we are running a site wide sale.  If we are, then most discounts won't work because...well we have to  make some money somehow! When the sale is over, the codes will start working again. 

Can you explain the shipping time?

Ah yes! Everyone asks about our shipping time of 10-14 days.  Yes, we know it is not ideal, but it allows us to keep our prices low.  But patience is a virtue right? ;)

Please note that shipping during the pandemic and the North-East sometimes take longer. It is possible there might be unexpected delays due to the pandemic. 

Do you offer expedited shipping?

Yes! It is an additional service provided by us to speed up the usual dispatching time. As of now the rush service is only applicable to apparel products at 65 rupees per product. All orders that are marked "Rush" shall be shipped in 2 to 3 working days. Once the order leaves our warehouse and is handed over the courier company, the courier company then follows their own guidelines and timelines. The most ideal time to go for expedited shipping would be within 24 hours of your purchase. So the 65 rupees you pay would be utilised to its fullest. Click here if you would like to get yours delivered ASAP. 

Why did my order not come all at once?

Remember, we ship from across India direct from our suppliers. That means your order might come in multiple packages. Think of it like your birthday present every time you go to the mailbox! A different package everyday! However, you should get individual tracking numbers for each of the packages.

It's been a couple days and I haven't received my tracking number!

Don't worry! It's coming! The way our tracking system works is that it won't update you until the product is moving and on it's way. Most of the time the system updates within 10 days of placing an order.  If it hasn't, please click here

How can I track my order?

Once you have placed your order you will receive tracking details to your email and SMS within 7-8 working days. If you haven't received it or are facing any issues please click here or write to us at themitstore@gmail.com

I've tracked my order, but it isn't showing any movement.  What gives?

Sometimes the packages get stuck and it takes a moment to update the tracking info. If you don't see any movement for 7 days after getting your tracking number, please email us at themitstore@gmail.com

I got an email that said my package was delivered, but I didn't receive it.

Check with room mates, neighbors, doormen, etc as sometimes the postal carrier gets confused and delivers to the wrong address. Check with your local post office; they should be able to tell you where the package is and where and when it was delivered.

Please ensure that the address you enter in your order is correct and that the mail carrier has access to deliver the packages.

Lost/Stolen Packages

We are not responsible for lost or stolen items, or anything that happens to a package once it is in the hands of the courier company. Don't worry this is highly unlikely. 

Please be sure to ship to a secure location. All shipments are tracked.

Once the mail service delivers a package to the delivery address, even if it is left on your porch or in a communal hallway outside your door in an apartment, it is considered delivered. 

What is your return policy?

To save on materials and avoid wastage, we only print when we receive an order. So please check your size, colour and product type before placing an order. If the product you received has a genuine manufacturing defect we will replace it for you. 

If you have questions, please email themitstore@gmail.com

 

How do I use my Mighty Points?

It's easy! First, log into your account.  Then find the product you want and click "Buy with Mighty Points." It's kind of hidden right below the Add to Cart button. You might wanna check your email for the points too. 

 

Why isn't my offer code working?

If your offer code isn't working, it is probably because we are running a site wide sale. When we do that, we don't allow offer codes because...well that would just be an insane discount! 

How can I cancel my order? 

Email us at themitstore@gmail.com within 12 hours and we will cancel your order and give you a refund.  

 

How can I make changes to my order? 

Email us within 12 hours at themitstore@gmail.com and we'll make the changes.  After that, the order might already be on its way to you.